95ok's Privacy Policy —
Your Information, Our Responsibility

This Privacy Policy ("Policy") is established by 95ok ("we", "our", "platform") and applies to all members ("you", "user") who use the website https://95ok.mom. This Policy is written in accordance with the data protection principles applicable in Bangladesh and forms an integral part of our terms of service.

By registering on our platform or using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

1 What Information We Collect

95ok may collect the following types of information in order to provide its services properly. In every instance of data collection, we follow the principle of collecting only the minimum information necessary.

1.1 Identity Information

• Full name
• Date of birth (for age verification — only those aged 21 or above may use the service)
• National ID or passport number (when identity verification is required)

1.2 Contact Information

• Mobile number (linked to a bKash, Nagad, Rocket, or Upay account)
• Email address

1.3 Financial Information

• Mobile financial service account details (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

1.4 Technical and User Activity Information

• IP address and device identifier
• Browser type and operating system
• Game play history and activity logs on the platform
• Login time and session information
• Information collected through cookies and similar tracking technologies

2 How Information Is Collected

We collect information in a number of ways. In each case, it is clearly stated whether providing the information is voluntary or essential for delivering the relevant service.

• At registration: When you open an account on the 95ok platform, you provide the necessary identity and contact information.
• During transactions: Payment-related information is automatically recorded during deposit or withdrawal processes.
• During support contact: When you contact us via live chat or email, the details of the conversation are stored.
• Automatically: Technical information is automatically collected from your device and browser.
• Through cookies: Cookies and similar technologies are activated when you visit the website — details are described in Section 8.

3 Purposes of Using Information

95ok uses the information it collects only for the following legitimate purposes. Information is never sold to any third party for commercial purposes.

• Account creation, management, and verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Age verification and ensuring responsible gaming
• Prevention of fraud and money laundering
• Providing customer service and resolving issues
• Platform security and technical improvement
• Delivering a personalized experience and relevant promotions (subject to your consent)
• Meeting legal and regulatory obligations

4 Sharing Information and Third Parties

We keep your personal information as private as possible. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for processing transactions.

4.2 Technology Service Providers

We use the services of trusted technology partners to operate the platform. These partners operate under strict confidentiality agreements and may only use the information for the specific purpose of providing the designated service.

4.3 Legal Obligations

Necessary information may be provided to meet court orders, lawful requests from government agencies, or requirements under applicable law. In such cases, we always follow the principle of providing only the minimum information necessary.

5 Data Security Measures

The security of your information is our top priority. 95ok takes the following technical and organizational measures:

• SSL/TLS Encryption: All data transfers are secured through industry-standard encryption.
• Secure Server Infrastructure: Data is stored in secured data centers with strict access controls.
• Two-Factor Authentication: Additional security is provided for account access.
• Regular Security Reviews: The platform's security measures are regularly tested and updated.
• Limited Access: Only authorized personnel can access sensitive data.
• Anti-Fraud System: Measures are in place to automatically detect and prevent suspicious activity.

However, it is technically impossible to guarantee complete security when transmitting information over the internet. While we take every precaution, we also ask that you remain vigilant in protecting your own account credentials.

6 Data Retention Period

95ok retains your information only for as long as necessary — no longer. The retention period is determined based on the following criteria:

• All information is retained for the full duration that your account remains active.
• Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Financial transaction records are retained for the period required under applicable law.
• Expired data is deleted or anonymized using secure methods.

7 Your Rights

You have the following rights regarding your personal information. To exercise any of these rights, contact our support team.

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of that information.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you have the right to request that your information be deleted, though this may not apply where legal obligations are involved.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or profiling purposes.

7.5 Right to Data Portability

You have the right to request the information you have provided in a structured, commonly used format.

8 Cookie Policy

The 95ok website uses cookies and similar technologies that help improve your browsing experience.

8.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and save preferences. These cookies cannot be disabled because the website will not function properly without them.

8.2 Analytics Cookies

These cookies are used to understand how users interact with the platform. This information is collected anonymously and is used to improve the platform.

8.3 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.

9 Children's Privacy

95ok's services are for those aged 21 or above only. We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you are aware of any account belonging to a minor, please notify our support team immediately.

10 International Data Transfers

Our servers and operations may be located in various countries. When transferring information internationally, we ensure that applicable data protection standards are maintained and that adequate protection of the information is in place. Encryption and protection agreements are in effect for every instance of data transfer.

11 Changes to the Policy

This Privacy Policy may be updated from time to time due to business needs, legal obligations, or technological changes. When changes are made:

• The update date will be noted on this page.
• Registered email addresses will be notified of significant changes.
• Continued use of the platform after an update will be considered as acceptance of the revised policy.

If you have any objections after a policy change, please contact us.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team. We provide assistance in Bengali and English, 24/7.

• Email: [email protected]
• Live Chat: Log in to the 95ok platform and use the live chat feature.